Shipping policy
Shipping Policy — Mayside Market
Mayside Market is a trading unit of Kestrel Assets Limited. We aim to ensure that all orders are packed, dispatched, and delivered with care and efficiency.
1. Order Processing
Orders are typically processed and dispatched within 1–3 business days. During peak periods or for high-demand items, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.
2. Shipping Methods & Carriers
We ship using trusted couriers to ensure reliable delivery. Available shipping options and rates are displayed at checkout. All delivery times are estimates provided by the courier and may vary.
3. Delivery Times
Estimated delivery times will depend on your location and the shipping method selected. While we strive to meet these timelines, delays caused by carriers, weather, customs, or other external factors are outside our control.
4. Shipping Fees
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Any promotional shipping offers will be clearly indicated when available.
5. International Shipping
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Delivery times for international destinations may vary depending on customs processing.
6. Tracking Your Order
Most orders include a tracking number. Once your order has shipped, you will receive tracking details via email so you can follow your parcel’s progress.
7. Delivery Issues
If your parcel is delayed, lost, or arrives damaged, please contact us. We will work with you and the courier to resolve the issue as quickly as possible.
8. Incorrect Addresses
Customers are responsible for ensuring the accuracy of the delivery address at checkout. Mayside Market is not liable for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
9. Out-of-Stock Items
If an item becomes unavailable after you place an order, we will notify you promptly and offer an alternative, a backorder, or a full refund.
10. Contact Us
For any questions about shipping or delivery, please contact us directly and we will be happy to assist.